We offer a range of sizes for our Cosplay costumes and accessories, from XS to XXL, to accommodate various customers. Additionally, we provide custom sizing options; you can submit your specific measurements, and we will tailor the costume to fit you perfectly.

To maintain your Cosplay costume in optimal condition, follow these care guidelines:

Cleaning: Most costumes should be hand-washed using a gentle detergent; avoid bleach.

Drying: Air-dry naturally, away from direct sunlight, to prevent color fading or material damage.

Storage: Keep the costume in a dry, cool place, avoiding damp or hot environments.

Please refer to the care label attached to each product for specific instructions.

We offer a 30-day return policy. If you're not satisfied with a product within 30 days of receipt, you can return it for a full refund or exchange. After 30 days, returns or exchanges are accepted if you provide a reason and cover the return shipping costs. Please ensure the product is unused and in its original packaging.

Some of our products are suitable for children. We recommend checking the age suitability and safety guidelines provided for each product before purchasing. For items with small parts or potential safety concerns, adult supervision is advised during use.

You can reach our customer service team through the following methods:

Email: qilinsm@gmail.com

Phone: +86 13868085291 (Available Monday to Sunday, 9 AM to 6 PM)

Live Chat: Visit our website and click the chat icon at the bottom right corner to speak with a representative in real-time.

Yes, we offer international shipping to various countries. Shipping costs and delivery times vary depending on the destination. During checkout, you can view the specific shipping options, costs, and estimated delivery dates for your location.

We prioritize your privacy and data security. All personal information is encrypted and used solely for processing your orders. We do not sell or share your information with third parties.

Yes, we provide gift-wrapping services. At checkout, you can select the gift-wrapping option, and we will beautifully package your items, making them ready for gifting.

If you have any other questions or need further assistance, please don't hesitate to contact our customer service team. We're here to help!